Smooch apps analytics

The easiest way to gather insights from conversations going through Smooch.

Building blocks

Deliver a Conversational Experience

Simple API

Integrate once with Dialog and you’re done! Most integrations take only a few lines of code.

Robust

Fault tolerant architecture, and idempotent requests ensure you never loose a message or send the same twice.

Open source

Our SDKs are open source so you can have total control on how your data is being collected.


Product

Insightful & Actionable Metrics


Insights

Ship code with confidence

Performance

Monitor your app response latency in time and understand how it's usually distributed.

Debug

Filter conversation transcripts by positive or negative experience to identify possible improvements to your app's logic.

Activity

Monitor interlocutors, sessions, messages and conversations volume.

Behavior

Understand how users interact with your app, and how interactions are distributed between flows.

Getting started is easy. Be up and running in minutes.